ChargebacksUpdated a year ago

Chargebacks are a time-consuming and costly effort for small businesses such as NOCTEX to proceed with. Should a chargeback be submitted without contacting NOCTEX and following the correct policies regarding the chargeback reason, the customer submitting the chargeback will be blacklisted and blocked from making purchases on the NOCTEX site. Chargebacks will be responded to within 2 business days.

RETURNS ON ORDERS CHARGEBACK ORDERS:

• Should an item be returned for refund from an order with an open chargeback, the refund cannot be processed until the chargeback is closed; this can take up to 40 business days. When a refund is able to be issued, a fee will be deducted from the total refund amount to cover the chargeback fee. This fee may be anywhere between $5-$100USD, depending on the fee NOCTEX is charged. A screenshot of the fee amount is available upon request.
• Should item/s be returned for refund after a chargeback is resolved in the customer's favor, a refund will not be issued as the funds will have already been returned to the customer from the chargeback
• Should item/s be returned for refund after a chargeback is resolved in NOCTEX's favor, a refund will be issued with the deducted chargeback fee amount, as mentioned above. A screenshot of the fee amount is available upon request.