NOCTEX utilizes an automated fraud analytics program to flag for potentially fraudulent orders. If your order is flagged, we may reach out to you to provide verification of your identity and shipping or billing information in the form of a physical piece of mail or identification. Any sensitive information can be blocked or otherwise edited out of the picture. We will NEVER ask for credit card or other payment information via email. If you cannot provide accurate or correct information, or you do not feel comfortable providing this information, your order will be cancelled and refunded to the original payment method.

Fraud Flagged Orders

<span id="isPasted" style="color: rgb(69, 69, 69); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Chargebacks are a time-consuming and costly effort for small businesses such as NOCTEX to proceed with. Should a chargeback be submitted without contacting NOCTEX and following the correct policies regarding the chargeback reason,<span data-mce-fragment="1" style="box-sizing: border-box; margin: 0px; color: rgb(69, 69, 69); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;the customer submitting the chargeback will be blacklisted and blocked from making purchases on the NOCTEX site<span style="color: rgb(69, 69, 69); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">. Chargebacks will be responded to within 2 business days.<span style="color: rgb(69, 69, 69); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">RETURNS ON ORDERS CHARGEBACK ORDERS:<ul data-mce-fragment="1" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc; color: rgb(69, 69, 69); font-family: Assistant; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-mce-fragment="1" style="box-sizing: border-box; margin: 0px; font-family: Georgia, serif;">Should an item be returned for refund from an order with&#xA0;an open chargeback, the refund cannot be processed until the chargeback is closed; this can take up to 40 business days. When a refund is able to be issued, a fee will be deducted from the total refund amount to cover the chargeback fee. This fee may be anywhere between $5-$100USD, depending on the fee NOCTEX is charged. A screenshot of the fee amount is available upon request.</li><li data-mce-fragment="1" style="box-sizing: border-box; margin: 0px; font-family: Georgia, serif;">Should item/s be returned for refund&#xA0;after a chargeback is resolved in the customer&apos;s favor, a refund will not be issued as the funds will have already been returned to the customer from the chargeback</li><li data-mce-fragment="1" style="box-sizing: border-box; margin: 0px; font-family: Georgia, serif;">Should item/s be returned for refund after a chargeback is resolved in NOCTEX&apos;s favor, a refund will be issued with the deducted chargeback fee amount, as mentioned above. A screenshot of the fee amount is available upon request.</li></ul>

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NOCTEX

Fraud Flags & Chargebacks

What are Deadstock Textiles?

How do I care for my NOCTEX garments?

Where is NOCTEX based?

Where is my order shipping from?

Where are Noctex garments manufactured?

Why are some items on pre-order?

I bought a style last year and have repurchased it recently, but it's not the exact same material

Are all Noctex items Limited Edition?

Are other brands in the shop also produced by Noctex?

What are your returns policies?

How can I cancel my order?

Can I make changes to an item in my order?

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What should I do if my tracking information hasn't been updated and I haven’t received my order?