Shipping Returns & Unclaimed PackagesUpdated a year ago
- Once you have completed a return request, you will receive one email confirming that the request has been received. A second email will be sent once your request is approved or denied; if your request has been approved, the second email will detail return instructions.
- The customer is responsible for paying for shipping costs for returning an item. If untracked shipping is chosen, any lost packages are at the responsibility of the customer.
- Untracked return packages may take up to a month or more to be returned to our studios; you will be notified as soon as we receive your return.
- NOCTEX is not responsible for refunding any Shipping costs upon an approved refund, as that amount has already been paid to the Shipping Company.
- International items must be returned via USPS/Canada Post/Royal Mail, etc. (NO UPS, Fedex, DHL). If you choose to use another post service, additional fees may be taken out of your return.
- Customer must provide proof of shipping via email.
- Items must be sent with 'return/no sale value' listed. Any customs fees or accidental UPS/Fedex/DHL shipments will be subject to charge.
- If your package is marked as unclaimed by the postal office and returned to our headquarters ('Returned to Sender'), the buyer must pay the postage fee of an unclaimed package as well as the cost of having the item re-shipped to them. If you no longer wish to have your package sent to you, a refund of goods will be given minus the postage charges.