Please note that we are a small business and cannot make exceptions to our returns policies<h2 id="non-returnable-items">NON-RETURNABLE ITEMS:</h2><h3 style="margin-left: 20px;" id="-sale--last-of-items">&#x219D; SALE / LAST OF ITEMS</h3><h3 style="margin-left: 20px;" id="-gift-cards">&#x219D; GIFT CARDS</h3><h3 style="margin-left: 20px;" id="-intimates---bottoms--bodysuits">&#x219D; INTIMATES - BOTTOMS &amp; BODYSUITS</h3><h3 style="margin-left: 20px;" id="-cosmetics--beauty-items-all-make-up-nail-polish-perfumes-skincare">&#x219D; COSMETICS / BEAUTY ITEMS (ALL MAKE-UP, NAIL POLISH, PERFUMES, SKINCARE)</h3><h3 style="margin-left: 20px;" id="-nxrenu-vintage">&#x219D; NXRENU VINTAGE</h3><h3 id="isPasted" style="margin-left: 20px;">&#x219D; EARRINGS</h3>

Non-Returnable Items

<p style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 15px; color: rgb(69, 69, 69); font-family: Assistant; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that we are a small business, and cannot make exceptions for our returns policies.<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 15px; color: rgb(69, 69, 69); font-family: Assistant; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For regularly priced items (including those purchased with a promo/discount code) we have a 10+20 day return policy.<ul style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc; color: rgb(69, 69, 69); font-family: Assistant; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin: 0px;">Please complete a return request at our Returns Center or otherwise contact us within 10 days&#xA0;of receiving your item to begin the returns process. This is the date marked &apos;delivered&apos; on your tracking.<ul style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc;"><li style="box-sizing: border-box; margin: 0px;">If your order is split into two separate shipments, you can submit a Return Request once you receive your final shipment</li><li style="box-sizing: border-box; margin: 0px;">Refunds and Exchange Store Credit are issued when your return is received at our studio</li><li style="box-sizing: border-box; margin: 0px;">Refund and Exchange Store Credit amounts will be issued for the total paid on an item/s, including promo/discount codes</li><li style="box-sizing: border-box; margin: 0px;">Exchanges are issued in store credit as a gift certificate for the amount originally paid on an item (ie., including non-sale discount codes). Store credit will be issued once returned item(s) are received at our studio.<ul><li style="box-sizing: border-box; margin: 0px;">NOCTEX Gift Cards are issued in USD, meaning your exchange gift card may appear with a different amount than what you paid. This will be your exchanged amount in USD; purchases made with the exchange gift card will be converted to and processed in your local currency</li></ul></li><li id="isPasted" style="box-sizing: border-box; margin: 0px;">Damaged or incorrect items must be claimed within 3 days of arrival. Please either make a note in your return submission or email us directly at service@shopnoctex.com if your item was damaged or incorrect.&#xA0;</li><li style="box-sizing: border-box; margin: 0px;">We cannot accept return requests after the 10 day request submission period.</li><li style="box-sizing: border-box; margin: 0px;">Returns must be shipped out within 20 days of return request approval on our end. If more time is needed to send out a return, please reach out to us.</li><li style="box-sizing: border-box; margin: 0px;">Customer is responsible for shipping costs for returns<ul style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc;"><ul><li style="box-sizing: border-box; margin: 0px;">USA customers will receive a shipping label via email with our business labels. The cost of return shipping will be deducted from the total refund amount</li></ul><li>To be eligible for a return, your item must be unused and in the same condition that you received it (unwashed with no deodorant&#xA0;stains, pet hairs, odour, etc)</li><li style="box-sizing: border-box; margin: 0px;">If there are any deodorant stains, significant pet hair or odour, a restock fee of $5 will be removed from your refund total</li><li style="box-sizing: border-box; margin: 0px;">As we are no longer able to provide direct item exchanges, we are now offering exchanges for store credit in the form of a gift card. Store credit will be issued once returned item(s) are received at our studio</li><li id="isPasted" style="box-sizing: border-box; margin: 0px;">Any customs fees charged to our account on returned packages will be taken off your refund. Please ensure you follow returns directions emailed to you to avoid this.</li><li style="box-sizing: border-box; margin: 0px;">Refunds can only be issued through the original payment form. Visa/Mastercard Gift-Cards also cannot be refunded within this system. Please read all details of your pre-paid cards before purchasing anything online, as we are not associated with any pre-paid third-party systems.</li><li style="box-sizing: border-box; margin: 0px;">Price adjustments are not offered.</li></ul></li></ul></li></ul>

Returns Policies

<ul id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc; color: rgb(69, 69, 69); font-family: Assistant; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin: 0px;">Returns on orders purchased with a NOCTEX gift card/exchange store credit will be refunded as store credit to the gift card. Gift cards do not expire, and this credit can be used again towards another purchase.</li><li style="box-sizing: border-box; margin: 0px;">Returns &#xA0;on orders purchased with both a NOCTEX gift card/exchange store credit as well as a direct payment option (ie., PayPal, credit card, credit-debit, etc.) will be refunded to the NOCTEX gift card.</li><li style="box-sizing: border-box; margin: 0px;">Purchased &#xA0;NOCTEX Gift Cards are&#xA0;non-refundable</li><li style="box-sizing: border-box; margin: 0px;">Third-&#xA0;party pre-paid gift cards (ex., Visa and Mastercard gift cards)&#xA0;cannot be refunded. Please read all details of your pre-paid cards before purchasing anything online, as we are not associated with any pre-paid third-party systems.</li></ul>

Gift Cards

<ul id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc; color: rgb(69, 69, 69); font-family: Assistant; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-mce-style="text-align: left;" style="box-sizing: border-box; margin: 0px; text-align: left;">Damaged or incorrect item claims&#xA0;must&#xA0;be made&#xA0;within 3 days</li><li data-mce-style="text-align: left;" style="box-sizing: border-box; margin: 0px; text-align: left;">All footwear must be returned in the original box with packaging in tact</li><li data-mce-style="text-align: left;" style="box-sizing: border-box; margin: 0px; text-align: left;">Do not attach shipping labels directly to the shoebox, or tape the shoebox close</li><li data-mce-style="text-align: left;" style="box-sizing: border-box; margin: 0px; text-align: left;">Shoes that arrive without the original box, or with labels attached directly on the box will be subject to a $5 restock fee</li></ul>

Footwear Returns

<ul id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc; color: rgb(69, 69, 69); font-family: Assistant; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-mce-style="text-align: left;" style="box-sizing: border-box; margin: 0px; text-align: left;">All&#xA0;bottoms and bodysuits&#xA0;for our Intimates Collection are&#xA0;non-returnable</li><li data-mce-style="text-align: left;" style="box-sizing: border-box; margin: 0px; text-align: left;">To initiate a return for&#xA0;bras and bralettes only, please contact us directly at service@shopnoctex.com. Let us know what bra style you&apos;d like to return, and we will then provide you with all instructions&#xA0;for shipping returns back to us</li><li data-mce-style="text-align: left;" style="box-sizing: border-box; margin: 0px; text-align: left;">Swimwear is returnable provided that all tags and sanitary stickers are still attached, and the garment is clean and unworn, with no stains or scents. If the garment shows signs of wear, or if any tags or sanitary stickers are removed,&#xA0;you will not receive a refund.</li></ul>

Intimates & Swimwear Returns

<ul id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc; color: rgb(69, 69, 69); font-family: Assistant; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin: 0px;">Once you have completed a return request, you will receive one email confirming that the request has been received. A second email will be sent once your request is approved or denied; if your request has been approved, the second email will detail return instructions.</li><li style="box-sizing: border-box; margin: 0px;">The customer is responsible for paying for shipping costs for returning an item. If untracked shipping is chosen, any lost packages are at the responsibility of the customer.</li><li style="box-sizing: border-box; margin: 0px;">Untracked return packages may take up to a month or more to be returned to our studios; you will be notified as soon as we receive your return.</li><li style="box-sizing: border-box; margin: 0px;">NOCTEX is not responsible for refunding any Shipping costs upon an approved refund, as that amount has already been paid to the Shipping Company.</li><li style="box-sizing: border-box; margin: 0px;">International items must be returned via&#xA0;USPS/Canada Post/Royal Mail, etc. (NO UPS, Fedex, DHL). If you choose to use another post service, additional fees may be taken out of your return.</li><li style="box-sizing: border-box; margin: 0px;">Customer must provide proof of shipping via email.</li><li style="box-sizing: border-box; margin: 0px;">Items must be sent with &apos;return/no sale value&apos; listed. Any customs fees or accidental UPS/Fedex/DHL shipments will be subject to charge.&#xA0;</li><li style="box-sizing: border-box; margin: 0px;">If your package is marked as unclaimed by the postal office and returned to our headquarters (&apos;Returned to Sender&apos;),&#xA0;the buyer must pay the postage fee of an unclaimed package as well as the cost of having the item re-shipped to them. If you no longer wish to have your package sent to you, a refund of goods will be given minus the postage charges.</li></ul>

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