FAQ

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What are Deadstock Textiles?

Instead of ordering new from catalogue/overseas, NOCTEX uses over 90% deadstock in our designs and production ⇒⇒

How do I care for my NOCTEX garments?

Our basic instructions for washing and caring for your NOCTEX garments are to hand wash or wash on a delicate cycle in a laundry bag, and lay flat to dry ⇒⇒

Where is NOCTEX based?

Originally from Vancouver, Canada since 2011, we made the leap to Los Angeles, California in 2022! ⇒⇒

Where is my order shipping from?

We always ship directly from our warehouse in Los Angeles County. We do not dropship; we handle all our own packages and inventory ⇒⇒

Where are Noctex garments manufactured?

Noctex is designed and manufactured in the heart of the fashion district in Downtown Los Angeles ⇒⇒

Why are some items on pre-order?

Our popular items sell through fast! ⇒⇒

I bought a style last year and have repurchased it recently, but it's not the exact same material

We use deadstock fabrics as a part of our sustainable approach ⇒⇒

Are all Noctex items Limited Edition?

Over 90% of the materials we use in our apparel are deadstock fabric finds ⇒⇒

Are other brands in the shop also produced by Noctex?

All other brands aside from NXrenu are independently run brands that we carry alongside NOCTEX ⇒⇒

What are your returns policies?

Review all of our returns information & policies here ⇒⇒

How can I cancel my order?

If your order has not yet been shipped, you can request a cancellation by contacting customer service. To expedite the process, you may reply directly to any order confirmation or reach out through our contact page. Upon successful cancellation, you

Can I make changes to an item in my order?

If you would like to make changes to your order, such as adding an item, please contact us as soon as possible. We are often able to accommodate such requests. You will receive an invoice for any additional balance owing, which can be paid through th