<p data-mce-fragment="1" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 15px; color: rgb(69, 69, 69); font-family: Assistant; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All shipping costs are displayed based on the shipping location and total order weight or order price at checkout. Orders are processed &amp; packaged within 2-5 business days. Processing times may increase during high-volume seasons like holidays or sales.<p data-mce-fragment="1" style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 15px; color: rgb(69, 69, 69); font-family: Assistant; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most packages will be transferred from USPS to the local postal company, and tracking will be available through those websites as well:<ul data-mce-fragment="1" style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc; color: rgb(69, 69, 69); font-family: Assistant; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-mce-fragment="1" style="box-sizing: border-box; margin: 0px; font-family: Georgia, serif; font-size: 14px;">U.S:&#xA0;USPS direct</li><li data-mce-fragment="1" style="box-sizing: border-box; margin: 0px; font-family: Georgia, serif; font-size: 14px;">International:Transferred via USPS to local postal company (ie., Canada Post for Canada, Royal Mail for Britain, Deutsche Post for Germany, etc)<ul data-mce-fragment="1" style="box-sizing: border-box; margin: 0px 0px 20px; padding: 0px; list-style: inside disc; font-family: initial; font-size: initial;"><ul><li data-mce-fragment="1" style="box-sizing: border-box; margin: 0px; font-family: Georgia, serif; font-size: 14px;">If your tracking information is provided through USPS, be sure to copy the tracking number into your local postal company&apos;s package tracking for last-mile delivery information</li></ul></ul></li></ul>Most domestic US shipments will arrive within one week of tracking provided. We cannot guarantee delivery times for international orders, as several factors may delay a shipment, such as local weather delays or border crossing holds.

Shipping Prices & Times

Please note that we cannot guarantee if customs fees will be charged upon receiving a package. We are not notified of local customs charges prior to orders being shipped out, and NOCTEX cannot assume responsibility for customs/duties fees, nor refund customs/duties fees.

Customs & Duties Charges

NOCTEX does not have access to further information regarding the status or location of any packages once a package leaves our studio. We cannot assume responsibility for delayed, stolen, or lost packages, and therefore cannot issue refunds for missing mail. We advise contacting your local postal company directly to submit a missing mail or help request ticket.

Delayed, Stolen, or Lost Packages

If your package's tracking information has not been updated since its departure and you have not received your order, we recommend contacting the shipping carrier directly. Packages can sometimes be scanned incorrectly, and submitting a search reques

If your package&apos;s tracking information has not been updated since its departure and you have not received your order, we recommend contacting the shipping carrier directly. Packages can sometimes be scanned incorrectly, and submitting a search request or missing mail ticket can help locate the shipment and get it back into circulation.Should your order be returned to us, we will notify you and can re-ship it to you after an invoice for a re-shipping fee is paid. Alternatively, you may choose to receive a refund if you no longer want the items you ordered. We apologize for the inconvenience and appreciate your patience and understanding.

What should I do if my tracking information hasn't been updated and I haven’t received my order?

Returns Center